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Built on the WhatsApp Business Platform

Meet your customers where they already chat

SmartChat gives your team one shared WhatsApp inbox, approved message templates and simple automation — so support, sales and notifications all happen in the one conversation your customer actually reads.

Get in touch See how it works
  • Onboarding via Meta Embedded Signup
  • Encrypted in transit (HTTPS/TLS)
  • We never sell your data
Your business Business account
Hi 👋 Your appointment is confirmed for Thursday, 4:30 PM.
RescheduleAdd to calendar
Can I move it to Friday morning?
Friday 10:00 AM is open — shall I book it?
Yes, book itOther times
Yes, book it
Type a message
Platform

Everything you need to run business messaging

One workspace for conversations, campaigns and automation — connected to the systems your team already uses.

Shared team inbox

Every WhatsApp conversation in one queue. Assign chats to agents, add private notes, tag by topic and hand over from a bot to a human without losing context.

Campaigns & notifications

Send approved message templates to opted-in customers — order updates, reminders, appointment notices and offers — with per-campaign delivery and read reporting.

Chatbots & automation

Build no-code flows for FAQs, order tracking and appointment booking. Set business hours, auto-replies and escalation rules so nothing waits until morning.

Your data stays yours

We store only what the app needs to run. No identity or business documents — those go to Meta during Embedded Signup. We never sell your data or use your messages to train AI models.

Opt-in and opt-out tracking

Every contact records how and when they opted in. STOP requests are picked up automatically and that contact is left out of future campaigns.

Simple reporting

See how many messages were sent, delivered and read per campaign, plus the quality rating and messaging limits Meta reports for your number.

Getting started

Live on WhatsApp in about a week

We handle the Meta paperwork; you bring the phone number and the message you want to send.

01

Create your account

Tell us about your business and we set up your workspace, users and roles.

02

Connect your number

Meta Embedded Signup links your WhatsApp Business Account and verifies your business.

03

Get templates approved

We draft policy-compliant templates and opt-in wording, then submit them for review.

04

Launch and improve

Go live with your inbox and first campaign, then tune flows against real numbers.

Compliance built in

Built the way Meta expects.

SmartChat is built on the WhatsApp Business Platform (Cloud API), not on unofficial automation of the consumer app. That means your number stays in good standing and your customers see a verified business profile.

  • Opt-in capture and audit trail Every contact records where, when and how consent was given.
  • Template and policy checks We flag wording likely to be rejected before you submit it to Meta.
  • One-tap opt-out honoured everywhere STOP requests apply instantly across every campaign and automation.
  • Quality rating monitoring Alerts when your rating drops or your messaging tier changes.
Template library 12 approved
OD
order_dispatched_v3 Utility · English, Arabic
Approved
AR
appointment_reminder Utility · English
Approved
SP
seasonal_promo_oct Marketing · English
In review
DU
delivery_update Utility · English
Approved
Automation

Answer instantly. Escalate when it matters.

A lot of incoming messages are the same few questions. SmartChat can answer those automatically and leave the rest for a person, with the conversation history attached — so your team spends its time where it actually matters.

Keyword auto-replies

Answer the questions you get every day without an agent typing.

Business hours

Acknowledge out-of-hours messages and queue them for the morning.

Assign to a person

Hand a conversation to a teammate with its full history attached.

24-hour window

See how long is left to reply before a template is required again.

What happens to an incoming message
  • Order status enquiry Looked up in your system, answered in-chat
    Automated
  • Booking or reschedule Handled by a flow, confirmed back to the customer
    Automated
  • Refund or complaint Routed to an agent with the full history attached
    To a human
  • Message outside business hours Acknowledged instantly, queued for the morning
    Automated
Use cases

One channel, every part of the journey

From the first question to the delivery confirmation — and the reorder after it.

Retail & e-commerce

Cart to doorstep

Abandoned-cart nudges, order confirmations, dispatch and delivery updates, and returns handled without a single support ticket.

Healthcare

Fewer no-shows

Appointment reminders with one-tap reschedule, pre-visit instructions and follow-up check-ins that patients actually read.

Financial services

Secure service alerts

Transaction alerts, statement delivery, KYC document collection and fraud confirmations on an encrypted, verified channel.

Logistics

Proactive delivery

Live tracking links, delivery-window confirmation and re-scheduling that cuts failed deliveries and inbound "where is it?" calls.

Education

Enrolment & engagement

Answer admissions questions instantly, send fee reminders and keep parents updated without another app to install.

Travel & hospitality

Trips that run themselves

Booking confirmations, boarding passes, check-in reminders and on-trip support in the traveller's own language.

Pricing

How pricing works

Two things make up your bill, and we would rather explain them than hide them behind a pricing table.

1. A platform fee, paid to us

A flat monthly fee for using SmartChat, based on how many WhatsApp numbers and team members you need. No per-seat surprises and no charge per message on our side.

2. Conversation charges, paid to Meta

Meta charges per conversation, priced by category — marketing, utility, authentication or service — and by the country you are messaging. We pass these through at cost, with no markup added.

Ask us for a quote

Tell us roughly how many numbers you need and how many messages a month you expect, and we will send you a figure. Prices exclude applicable taxes.

FAQ

Questions we get every week

Yes. Meta requires each business to own its WhatsApp Business Account (WABA) and phone number. SmartChat guides you through Meta Embedded Signup, which creates the WABA under your own Business Manager — you keep ownership of the number and your data, and you can disconnect from SmartChat at any time.

A phone number can only be active on one WhatsApp product at a time. If the number is currently used with the consumer WhatsApp app or the WhatsApp Business app, you must delete that account first, then register the number on the Business Platform. Chat history from the app does not transfer. Many businesses prefer to start with a fresh number instead.

Meta's policy requires that customers agree to receive messages from your business before you message them, and that the opt-in makes clear it is your business messaging them on WhatsApp. SmartChat records the source, wording and timestamp of every opt-in and honours opt-outs instantly. Messaging without valid opt-in leads to blocks, a lower quality rating and eventually loss of the number.

When a customer messages you, you can reply freely for 24 hours. After that window closes you must use a pre-approved message template to reopen the conversation. SmartChat shows a countdown on every chat and warns your agents before the window expires.

Messages are processed so they can be delivered to your inbox, routed and stored in your workspace — that is how any business messaging platform works. Access is restricted to your authorised users, and SmartChat staff only access message content when you ask us to for support, or where the law requires it. See our Privacy Policy for the detail.

Number registration is usually same-day. Meta Business Verification typically takes a few business days, depending on the documents you provide. Message templates are normally reviewed within minutes to 24 hours. Most customers are fully live within a week.
Get in touch

Talk to the team behind SmartChat

Tell us what you want to automate and we will walk you through it on a call.

Email

info@bit-xplorer.com

Phone

+91 866-0806872
+91 120-421-4086

Office

BIT XPLORER INFOSYSTEMS LLP
D-67, Sector-2
Noida, UP-201301, India

Your customers are already on WhatsApp

Give them one number that answers in seconds, works around the clock and remembers every previous conversation.

Email us Call +91 866-0806872